Feedback

We take our first principles of small batch, fast feedback and direct & transparent communication seriously. We use the Situation-Behavior-Impact (SBI) Feedback Model and monthly feedback to keep our teams sharp and aligned.

SBI Feedback: Direct, Clear, Timely

The SBI Feedback model is our weapon of choice for giving precise, constructive feedback. Here’s how it works:

Situation: Set the scene. Mention the specifics—what, where, when, and who.

Behavior: Describe the specific actions or reactions without adding your judgments.

Impact: Explain how this behavior affected you, the team, or the project.

This model keeps feedback straightforward and impactful. It’s not about fluff; it’s about actionable insights that help us grow individually and as a group.

Monthly Feedback: Consistent Growth and Alignment

Monthly feedback is a structured recap of each Liatrian’s performance over the last month. It’s not about annual reviews or occasional check-ins; it’s a regular touch-point to keep everyone on track.

Objectives:

1. Recognize Successes: We highlight and celebrate what went well.
2. Identify Areas for Improvement: We point out where there’s room to get better, always constructively.
3. Consistent Feedback: We ensure feedback is regular, timely, and honest.
4. Support Needs: We provide resources, training, and any help needed to excel.

Process:

1. Weekly 1:1s: These are crucial conversations that keep us in sync.
2. Observation: We continuously monitor performance, looking for wins and areas to address.
3. Documentation: We document feedback in a concise one-pager, so there are no surprises.

Purpose and Intent

For both SBI and monthly feedback, our goals are clear:

• Drive Positive Change: Feedback should inspire improvements and boost competencies.
• Build Confidence and Skills: It helps individuals understand their strengths and areas for growth.
• Strengthen Relationships: Honest feedback solidifies trust and teamwork.

Feedback at Liatrio is about being direct, clear, and immediate. Whether it’s through the SBI model or our monthly feedback process, we aim to provide actionable insights that help our team members thrive and drive our projects forward.

Feedback is just one part of how we support your growth at Liatrio. Another key piece is our Career Architecture — a framework designed to help you map your journey and achieve your professional goals. This structure clarifies roles, expectations, and opportunities for advancement, so you can see where you are today and chart the path to where you want to go.